The goal of this first iteration was to provide the same functionality that existed today and move to a modern framework to allow for future development and mobile viewing. We also pulled the navigation into Member Access allowing for a seamless navigation between ASCAP.com and Member Access.
When I first joined ASCAP, I wanted to approach everything from mobile first but I realized that level of tech and design maturity hadn’t been reached yet. We needed to have a good adaptive site.
Works Registration is the cornerstone of the ASCAP process. With each work registered, it is then looked for across DSPs, radio stations and tv channels where it is rated and the value is distributed back to the parties.
As part of the redesign, we needed to justify to the different departments how the update would effect their legacy content. As a team we spent time unpacking what was the most important communication for each ASCAP audience and providing a space for further content.
As different components was updated via Quaver, the work registration process became more consistent with member enrollment and the overall member experience. This is an example of the typography, card updates and other refinements, view more in the quaver project.
Users after login can access the registration page directly from the dashboard.
From there they can register a work with just a work title and a writer-publisher pair.
Afterwards they can view it in the works list.
Integrated work registration, previously a separate application, into Member Access allowing it to be accessed from anywhere within ASCAP.com or Member Access.
Created a help center to increase the transparency in information about registration to members stuck on a particular section.
Progress bar for members to see all the possible content for their work registration
Focusing on an important part of the work, the work title.
As the user adds parties the sticky headers allows the user to track how to split 50% writers and 50% publishers
Writers from previous registrations show up here allowing for members to quickly tab and add.
Each party on a work needs to be identified and already a member of a society.
ASCAP uses numerous data points to match songs that are recorded to works in their repertory.
This video was created to help show the board and other internal stakeholders how the message notifications would work for our members. It walks through the user getting the email, tapping to open and clicking into their work list to view their new works.
The quickest way to identify a member when registering is with their IPI number. We wanted to create a way for members to easily access this without having to log into MA so we created a wallet item for iOS and Android.
For the first time, we launched the functionality for members to view the contents of their statement in the browser. We showed percentage breakdowns by category and their top works across categories. Previously this would require manual effort and calculation.
With the update to interactive earnings, members can view their top works, cues and performance categories over multiple quarters allowing for deeper insights without the use of 3rd party tools. It is the member's data and they should be able to view it easily and use it to make more informed decisions.
When we first launched MA, multiple developers and designers created inconsistent approaches to common elements. Typography was the first element we tackled globally to make more consistent.
